SHIPPING & RETURNS

Celestial Contact

 

Because each object differs in size, weight and value, shipping will be calculated using the best shipping method to ensure your item arrives as safely and as quickly as possible. Each object will be sent using a fully trackable service and orders are processed once a week, Monday through Friday, excluding holidays.

We aim to dispatch all UK orders within 3-5 working days.

INTERNATIONAL DELIVERIES

Expected arrival date for international orders is approximately 7-10 days from the order date. Shipping costs are calculated at checkout.

Please note that for international deliveries any duty and taxes incurred in the country of destination are the responsibility of the customer.

RETURNS

Should you wish to return an item, we have a 14 day return policy, unfortunately if it is past 14 days since your receipt of purchase we cannot offer you a refund or exchange. 

In order to be eligible for a refund please get in touch here with the reason for the return and we will give you further instructions.

The goods must be returned in the same condition they were sent in, any items returned damaged will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or not. 

If you are approved then your refund will be processed to the original payment method within 10 working days. 

Returns must be shipped at the buyers expense.

Sale items are not eligible for returnsFor any enquiries into any of our items please get touch here.