Celestial understands the importance of protecting the privacy of our customers and as such, has adopted the following policies for your protection.
By visiting our site, you are accepting and consenting to the practices described in our Privacy and Cookies Policies.
COLLECTING INFORMATION & CONTACTING YOU
We will collect your information via the newsletter or the new account sign up pages. Should you either subscribe to the newsletter, or make a purchase with us, we will occasionally update you with product details and special offers via e-mail, post and/or telephone. All recipients of Celestial communications have the ability to opt-out of receiving communications clicking on the “unsubscribe” link in any email communication that we have sent you.
WHEN WE WILL USE YOUR INFORMATION
In line with our policies we will not disclose customer information to third parties except in cases where a service we provide requires such details (e.g. arranging a customer delivery). Furthermore, we will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners that may have linked to our site) without your permission.
KEEPING YOUR INFORMATION SECURE
Protecting your privacy is a serious matter to us and we endeavour to use the best methods available to us to ensure the security, integrity and privacy of the information you have provided us with. When you place an order with us, we use a Secure Socket Layer (SSL) encryption to protect your details from unauthorised use. Additionally, we carefully select our business partners to whom this data is transferred based on the level of protection they have to care for your personal information.
A cookie is a small file with information about your movements within a website that is sent to and stored on your computer’s hard drive. When you register with us, a cookie with your email address will be stored on your computer to save you time when you next visit Celestial. To prevent cookies being stored on your computer without your pre-approval, you can change the settings on your web browser. You will still be able to shop on the Celestial site without allowing a Celestial cookie to be stored on your computer.
THIRD PARTY SITES
Where we think it will be of interest to our customers, we provide links to third party websites. If you follow a link to any of these websites, please be aware that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Regarding privacy and the Data Protection Act 1998 You have the right to access the personal information that we hold about you. We will gladly oblige with any such access request. Furthermore, if you wish to verify the details you have submitted to Celestial you may do so by contacting us via email.
When you visit the Site, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.
• remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
• customise elements of the promotional layout and/or content of the pages of the Site;
• collect anonymous statistical information about how you use the Site (including how long you spend on the Site) and where you have come to the Site from, so that we can improve the Site and learn which parts of the Site are most popular with visitors; and
• gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a “market segment”. This information includes information about the county and city you are in, together with the name of your internet service provider. This information is then used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/.
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.
A description of the sorts of cookies we use on the Site:
Cookies are used to track your use of the Site and provide us with various statistics. These statistics will not identify individuals, just general browsing patterns. For example, determining which parts of the website are most popular and providing content accordingly. We use tracking cookies from web analytics services provided by Google and Yahoo. These cookies collect information including, but is not limited to, number of visits, duration of browsing, referring sites, pages viewed, path taken through the Site. All information these cookies collect is aggregated and is therefore anonymous.
These are used to recognise repeat visitors to solacelondon.com and customise the visitor experience. When you initially enter the Site we may place an anonymous cookie on your browser to enable us to recognise you the next time you visit the website. We may also place a further cookie on your browser when you purchase products, this will enable us to remember you next time you come to sign in, eliminating the need for you to re-enter your login details and customising your future uses of the website.
SEARCH MARKETING AND ADVERTISING COOKIES
We may also place cookies on your browser to provide you with behavioural advertising when browsing the Internet or when using search engines. Opting out of these cookies does not mean that you will no longer see our advertising when browsing the Internet, it simply means the advertising you see will not be customised for you.
COURTESY EMAIL COOKIE
We have the ability to retain your contact details, should you input them on our website, even if you do not complete your registration. Such contact details may be used to send you courtesy emails regarding the items placed in your basket.